Refund Policy
At kobbee, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not entirely happy with your order, we are here to help. Please find below the details of our return policy:
Return Period:
You have 14 days from the date of receipt to initiate a return. This ensures you have enough time to try on your items and decide if they meet your expectations.
Condition of Returned Items:
To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags and labels still attached. Any items that appear worn, altered, or without their original packaging may not be accepted for return.
How to Initiate a Return:
To start the return process, please contact our customer service team at support@kobbee.com. They will guide you through the return procedure and provide you with the necessary instructions, including the return address and any additional information you may need.
Return Shipping Costs:
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Process:
Once we have received and processed your return, your refund will be initiated, and a credit will automatically be applied to your original method of payment within 7 to 14 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Non-Returnable Items:
Certain items may not be eligible for return due to hygiene reasons, such as lingerie or swimwear. Please refer to the product page for specific information on return eligibility for individual items.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at support@kobbee.com with your order number and a photo of the issue. We will arrange for a replacement, including the return shipping cost, as quickly as possible.
Thank you for shopping with kobbee. Your satisfaction is our priority, and we are committed to providing a smooth and hassle-free return experience.
